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Q: Why does Vegas Pro and Vegas Movie Studio crash when I try to Import a Video ?

Answer: There is no easy way to answer this question and one particular sized shoe definitely will not fit everyone in regards to the solutions. The only way I can enlighten you about this error, is to ask some questions and give you some tips. Hopefully you can then narrow down which element is the problem child.

Have you installed the latest build version for Vegas ?

Magix is continually releasing new build version updates for Vegas Pro and Vegas Movie Studio. Each time a new build is released, it will contain many bug fixes and new features. Sometimes updating your software will fix annoying crashes.

To find which build version you currently have installed, open Vegas and go to Help/About.

You can download the latest build versions directly from Movie Studio Zen in the FAQ section here.
https://www.moviestudiozen.com/component/tags/tag/software-updates

Do you know which Video Codec/Format the Video is in ?

The number one cause of failure to import video is due to non-compatible video codecs with Vegas Pro or Movie Studio. Vegas Pro and Movie Studio do not support every video codec in the known Universe. The main reason is because many specialized video codecs have licensing fees attatched to them. If Vegas supported every video codec, it would add greatly to the cost of the software. There are two solutions to this problem.

#1 Convert your video into a Vegas friendly codec/format.

#2 Record your original videos using a different codec/format.

Click here for another article which explains more about which codecs/formats Vegas Pro and Movie Studio support.
Do you know why I can't Import some .avi files to Vegas Pro or Movie Studio ?

Try Re-booting your Computer first !

If you have been doing a lot of editing over many hours, then it is often a good idea to SAVE and do a RE-BOOT of your computer before you attempt to Render a Video. This will clean out your memory and give you a clean slate.

Clean the Vegas Pro or Movie Studio Platinum Program Cache

Sometimes mysterious alien artifacts can build up inside the hidden program cache and caused bizarre behaviour. Do the following to clean out the Cache and Reset the program. Please note that this will reset the desktop display for the program.

Hold down the CTRL and SHIFT keys on your keyboard, and at the same time double click the program icon on your desktop to boot the program.

Select Delete Cache and Yes

The cache is now cleaned.

Are you using a bought copy or pirated copy of Vegas ?

If you're using a pirated copy of ANY version of Sony Vegas, then go no further - you've probably just discovered why Vegas is not working properly. Over the last 18 months, I have noticed that Sony Creative Software has become a lot more vigilent in updating all current versions of their programs. Vegas Pro 11 for example has already had four different free Build Versions released in the last four months at the time of writing this article.

Are you running the latest Build versions of Vegas Pro or Movie Studio ?

Over the last 18 months, I have noticed that Sony Creative Software has become a lot more vigilent in updating all current versions of their programs. Vegas Pro 11 for example has already been updated 4 times now since release in October 2011 with tons of bug fixes - it is the beginning of March 2012 at the time of writing this.
Here is the link to Sony Vegas Updates

Are you using the 32bit or 64bit version ?

Trying to edit 1080-30p or 1080-60p HD Video on a computer only running a 32 bit Operating System, can push the computer to breaking point if it has a slower and older Processor (CPU) and not enough memory.
Using the 64 bit version of Sony Vegas Pro on a 64 bit Operating System, with a 8+GB's of memory installed and using a fast 4, 6 or 8 Core CPU will make a dramatic difference in what Vegas can handle with ease. I personally use an Intel i7-2600k CPU with 16GB's of memory - this setup has been working well with Vegas Pro 11 and Vegas Movie Studio HD Platinum 11.

Which version of Windows are you using ?

Windows 7 64 bit Operating System is defintitely the best and most stable version of Windows that Microsoft has ever built. If yoo are still trying to use Windows XP, then it rreally is time to update now !

Do your Project Properties match the video you are importing ?

If the frame rate set in your Project Properties doesn't match the frame rate of the video you are Importing, it can cause big problems "sometimes". If you are Importing 50 or 60 fps video and set Vegas to 25 or 30 fps, then that's OK because it's a neat halving of numbers. However, if you import 30 fps and have Vegas set to 25 fps, this can cause a big slow down in the Preview Window. Keep the numbers neat and Vegas will work well.

Do you have the GPU Acceleration turned ON or OFF ?

Many people that have reported problems with using the new GPU Acceleration feature in Vegas Pro and Movie Studio, have simply turned off the GPU accelerator in the Preferences - Video TAB. I will explain more below.

Is you Graphics Card capatible ?

Only particular Graphics Cards "GPU's" are compatible with the new Vegas Pro rendering engine.
If you go to this link here at Sony Creative Sofware, it gives a full explanation of what works and what doesn't.
http://www.sonycreativesoftware.com/vegaspro/gpuacceleration

Have you installed the latest Driver for your GPU ?

Go to the manufacturers website for your Graphics Card and make sure to download and install the latest stable Drivers. Most websites keep a history list of all the different versions. If you install one particular version and it then makes your PC do weird things, the you can always restore Windows or your Driver back to the previous version that worked.

 

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  • Your comment will be reviewed by a moderator before it is published on the site.
    Ken · 10:29 02/10/2019
    I am attempting to assist a collegue with Movie Studio Platinum, v16. He is running it on a Windows 10 laptop, a Razer "Blade", 16GB RAM, 64-bit OS, x64 based processor, i7-7700HQ (8 core) 2.80GHz.

    This configuration was working for him, and at some point began crashing the program every time a render is attempted. Rendering has been tried in various ways, from the menu: [project]->[render as...], also via the dashboard "Make Movie" selection, and from there we have attempted by selecting "save to file" and other times selecting "burn to dvd". In all cases, no message or error dialogue is presented, the Movie Studio windows simply close with no warning or explanation. This occurs not only on his project, but even when attempting to render/"make movie" from the "welcome" project provided with the Movie Studio software. One would assume that a sample project would be one known to work correctly, yet it still crashes.

    We have done multiple searches online for potential causes, repairs, etc in a number of discussion groups, and all suggested fixes have made no difference in the behaviour at all. I would suspect hardware incompatibility, except that it *did* initially work fine for him, through a number of projects; but no longer.

    We are grasping at straws at this point, wondering if anyone here might have an idea where we should turn next. Thank you....
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 10:59 02/10/2019
      Hi Ken
      There are two things I recommend you check first.
      1. Make sure the computer is not overheating. If the cooling fan and fins are caked in dust, rendering video always puts the most stress on a CPU and thus creates a lot of heat, which can cause a crash.
      2. Do a full program reset, to rule out a problem with the Temporary files cache. Sometimes just doing this will fix a problem.
      https://www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings#a1
      3. Have you tried turning off GPU Acceleration?
      Go to Options/Preferences/Video - GPU Acceleration
      Set to OFF then re-boot Vegas.
      Does it work now?

      If none of these suggestions work, post your message on the MSZ Forum, where we can look at other things. https://www.moviestudiozen.com/forum/index
      • Your comment will be reviewed by a moderator before it is published on the site.
        Ken · 12:13 02/10/2019
        Derek, thanks for the quick reply. I will try to address each of your points.

        1, overheating - I cannot say with absolute certainty, but I don't think so. Even when the computer is cold booted, we immediately run Movie Studio and open the welcome project and send it to render, it pretty much instantly closes the program. That does not seem like it would be enough time to generate the heat necessary to force close a program.

        2, full program reset - thank you for the link to the correct instructions to make that occur. We have attempted to do it on a number of occasions, but we have apparently been doing it from the wrong icon, and therefore never getting the dialogue from which to select the reset.. I will follow this new path and see if we can get some new behaviour.

        3, gpu acceleration off - this was one of the first suggestions we discovered, and that feature has therefore been turned off for quite some time now.

        I should also mention that we have upgraded Movie Studio to the latest build as of approximately two weeks ago. We were hoping that that upgrade would address the problem, but it has not.

        I will post back after we've had a chance to try the proper instructions to reset.
        • Your comment will be reviewed by a moderator before it is published on the site.
          Derek
          • Member
          • Moderator
          · 15:04 02/10/2019
          I can assure you that there is no bug in the program. Vegas Movie Studio Platinum 16 is rendering OK for myself and everyone else. As I said before, if you can't get it to work, post a message on the forum and then we can look deeper into the problem.
  • Your comment will be reviewed by a moderator before it is published on the site.
    dog · 06:14 02/09/2019
    recently evaluated lots of video programs, almost like everything on the market, and i liked Magix tools the most, but they freeze all the time. All of them, as i checked all their variants: VegasPro, VegasX, MovieEditPro, MovieStudio, Fastcut. If they put their efforts to make programs stable instead of creating many variants, that would help. Until then, there's no chance i buy any Magix software. Peoples reviews don't lie after all.
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 10:09 02/09/2019
      That is a very general statement.
      There is nothing wrong with any of these programs. If you are experiencing problems like this, there is a reason behind it and it isn't because of the program. There are many reasons why a video editing program may freeze; type of video, wrong settings and incompatible hardware, to name a few. If you would like help with this, post a message on the forum and I can guide you through it to find what the problem is.
      https://www.moviestudiozen.com/forum/index
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    jesse · 06:17 24/06/2019
    Vegas 15 closes any time up try and add a video to the program, everytime I have done all the steps in this post.
  • Your comment will be reviewed by a moderator before it is published on the site.
    James · 00:07 07/02/2019
    To add to my previous post, i think i just found out what was causing the freezes, Acronis Active Protection.
  • Your comment will be reviewed by a moderator before it is published on the site.
    James · 18:33 06/02/2019
    I recently had a problem where a couple of bigger files, in the 2GB and 11GB range would cause Vegas to freeze, i thought it stopped working but leaving it run about 5 minutes it actually did import. I have a pretty fast system too.

    It seems to have fixed itself recently and I'm not sure what happened that fixed it, because i did uninstall the program and reinstalled it and that didn't seem to do anything, unless it was something else that changed or a program got uninstalled that was somehow causing this to happen.. anyway those files import pretty much instantly now.

    This is on Windows 10 by the way.
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    HeyThatOneGuyIHateMy · 05:40 27/09/2017
    Hi.

    To anyone here that uses ShadowPlay or programs that save recordings in AVC format, that's the problem. I imported AVC ShadowPlay recordings, immediately crashes. Then I tried dragging in a Fraps .avi file and it worked. Seems like Sony Vegas 14 doesn't like Shadow Play.
  • Your comment will be reviewed by a moderator before it is published on the site.
    Ryan · 08:03 04/09/2017
    Hey Derek! I have a question for you. I've tried your steps below and could not solve this problem. I've been working in Vegas for 10+ years and have never experienced anything like this. Whenever I go to import a video or picture of any type the system freezes and shuts down. It won't let me drag and drop a clip or import it. I tried updating my computer and clearing the cache. I'm not really sure what do to here. I'm running Vegas 12.0.
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 14:51 04/09/2017
      Hi Ryan
      If you have definitely cleared the cache, it sounds like something inside of Windows has changed or the program has become corrupted. I recommend you do a [b]clean install of Vegas[/b]. This involves doing a deep removal of all Vegas files and then re-installing a fresh copy of Vegas. I have instructions here for Windows 10. If you are not using W10, there are links at bottom of FAQ to W8 and W7.
      https://www.moviestudiozen.com/doctor-zen-faq/570-clean-install-sony-vegas-windows-10

      If this does not work, I suggest you post your problem on the official Vegas Pro Forums:
      https://www.vegascreativesoftware.info/us/vegas-pro-forum/
      • Your comment will be reviewed by a moderator before it is published on the site.
        Ryan · 16:08 04/09/2017
        Appreciate it, Derek! I don't know if I even remember my old serial number to re install it sadly. Would there be a way to find this?
        • Your comment will be reviewed by a moderator before it is published on the site.
          Derek
          • Member
          • Moderator
          · 16:35 04/09/2017
          Open the program without loading a project.
          Go to Help/About and here is your Serial Number.
          Which exact version of Vegas are you using?
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    Silicone Gaming · 02:56 27/08/2017
    Hi, I crash whenever I do absolutely [i][b]nothing[/b][/i], what am I supposed to do when Movie Studio just crashes even when I am doing nothing?
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 12:00 27/08/2017
      Which exact program and version are you using?
      Which version of Windows are you using and is it 32 bit or 64 bit?
      Is this the first time you have ever used the program or was it working OK in the past?
      I recommend you reset the program first. Instructions here:
      https://www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings
      After reset, does it work now?
      If not, go to Options/Preferences/Video/GPU Acceleration and set to OFF.
      Does it work now?
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    Drew · 10:57 11/10/2016
    Hi Derek, I was hoping maybe you could help me. I have Vegas Movie Studio 10 on my Windows 10 laptop. Vegas has been worked just fine in the past, though I have used it in a couple of months. Recently, I tried to start a project but the program won't let me import any media. At first I tried uploading mp4 files, then I tried previous video files I imported from previous projects, then I even tried images. Every time I try to import media the program has "unexpectedly crashed". I was able to import the videos I need by dragging them into the program but now the problem is every time I click on the video, it crashes. I'm not sure what to try any more (I've already tried rebooting my computer) so any help would be greatly appreciated.
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 14:01 11/10/2016
      Hi Drew
      The first thing you should do is reset the program. This will clean the temp files cache and default all settings. This should fix your problem. Instructions here:
      https://www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings
      If that does not fix problem, did you upgrade to Windows 10?
      If you did, you need to do a clean install of Windows 10 to remove all crap from older version of Windows, which stops many video editing programs from working properly. Instructions here:
      https://www.moviestudiozen.com/free-tutorials/computers-and-video-editing/548-how-to-do-a-clean-install-of-windows-10
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 12:37 27/05/2016
      What is the File Extension of the video you are trying to import ?
      What size is it in GBs?
      Example mymovie.mp4, mymovie.avi.....
      Have you tried creating a new project and just importing the problem video ?
      Have you tried re-naming the video to something slightly different ?
      There may be something actually wrong with this video, which means it will never work. Create a new 1 minute test video using the same settings and see if that works.
      • Your comment will be reviewed by a moderator before it is published on the site.
        The Dude · 07:42 13/08/2016
        Hey Derek, is there a limit to the size an .mp4 file can be? I have the same problem where if I try to import a 4 GB .mp4 file it crashes, please help!
        • Your comment will be reviewed by a moderator before it is published on the site.
          Derek
          • Member
          • Moderator
          · 14:40 13/08/2016
          There is no limit to size of a file you can import.
          However, it you are only using a 32 bit computer, running Windows 32 bit and Movie Studio 32 bit, that may be one possible reason. 32 bit computers have a memory limit that is quite small. 64 bit is far superior - this is what most people use today.
          The other possible reason may have nothing to do with file size. It may be that the Video Codec being used is not compatible with Sony Software and this is causing the crash. Try converting the video using a Video Conversion program. Convert to H.264 .mp4 then import.
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    Steve W · 21:15 26/08/2016
    Derek, Thanks for taking the time to post all this very useful information. I am now surfing to try and find an answer to my issue. I have a Dell with Windows 7 and use Sony Vegas 10 Platinum. I import from a Sony Handycam and Vegas has no issue reading the files. I import to PCM and also have imported via Vegas direct. My issue is that i have about 70 small files to import and after 50 it just freezes up. I tried first importing all at once, this caused a freeze. I rebooted and started importing 6 files at a time. Good as far as I got then freeze. Rebooted and started importing 6 at a time from the bottom up and again, after about 50 it freezes. Its not a particular file causing it. I dont want to go to importing one at a time as at some point I will freeze. Is there a general limit or are you aware of anyone having a similar issue ?
    Sadly I am somewhat technically challenged so unable to provide too much technical detail, sorry.
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Member
      • Moderator
      · 00:16 27/08/2016
      What type of video files are they ?
      Do they end with .mp4 or .mov or something else ?
      How much RAM is installed on your computer ?
      Make sure you have no other programs running at same time when using Movie Studio.

      Before you do anything else, I would recommend you do a complete reset of the program. This will clean temp files cache and default all settings to what they were when first installed. Read this for instructions. It is safe to do and will not delete saved projects. https://www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings

      The one problem with older versions of Movie Studio, is that the program is only 32 bit, which means it has a memory limit with how much RAM it can access. Technically speaking there is no limit to how many files you can import, however the way you are importing may have something to do with problem. Firstly, you should import all your videos into a folder on your computer - don't try and import direct from camera into program. Next, [b]don't[/b] use Explorer tab to import videos from - this can cause problems in older versions of Movie Studio like v10. Use File (top menu) - Add Media or Import Media, then locate folder with videos and import just 5 or 10 at a time. Vegas Movie Studio Platinum 10 was one of the worst versions ever released - it had lots of bugs that were never fixed. I will wait to hear back from you before saying anymore.

      Derek.
      • Your comment will be reviewed by a moderator before it is published on the site.
        Derek
        • Member
        • Moderator
        · 00:17 27/08/2016
        What do you mean by "PCM" ?
        • Your comment will be reviewed by a moderator before it is published on the site.
          stdami · 00:30 28/08/2016
          Hi Derek,
          Firstly, many thanks for your kind advice. I have been using Studio 10 for a few years on and off with very small projects. Now I have a weeks worth of film from a vacation about 100 plus small files to work with.
          For the questions you have asked, each file seems to have mpg after it.
          PCM is the Sony program I got with my Handycam and I can import direct to it from the camera and view the films and photos as they go direct to a file on the laptop. I have been importing to Studio from those files.
          I think the RAM I have is 1024.
          The Laptop is a Dell Studio 1749 with Intel core i5 CPU M540 @ 2.23 GHz
          64 bit operating system
          Windows home premium 7
          I think one of the issues is patience, mine more than anything, I am getting the files into a project 5 at a time but after half way the circle just spins for up to ten minutes before they load. Dragging them to the timeline is fine but playing and editing causes a freeze every now and again. I have to close and reboot each time. So this exercise has taken two weekends and I am not halfway in getting them to the timeline yet. Obviously I have photos to add and at this point I would like to say last night I made the connection between you and the guy with numerous Youtube tutorials that have been so much help to me so far, thank you for your time. I was placing photos one at a time and trying to join them until you explained how to make a slideshow. You may remember I stated I am technically challenged !!
          Interesting point you made about Studio 10, is it time to upgrade and if so on my system what version would you recommend ?
          Thanks,
          Steve
          • Your comment will be reviewed by a moderator before it is published on the site.
            Derek
            • Member
            • Moderator
            · 15:06 28/08/2016
            If you need more help after this reply, can you please start a new message in the MSZ Forum. There is more room for long messages here and better controls.
            https://www.moviestudiozen.com/forum
            To find how much RAM you have, go to [b]Control Panel[/b] - set [b]View by[/b] (top right) to [b]LARGE[/b] - now select [b]System[/b] - this will show your RAM amount. You must have more RAM than 1GB. If it is only 1GB, that is what is causing problem! You need minimum 4GB to edit video.
            Your CPU may also be a bit too old and slow to handle Video Editing properly. It is only 2x Core. 4x Core minimum is preferred config. Your CPU is from 2010 - it wasn't until 2011, that Intel CPUs were optimised for proper video editing.
            Your .mpg video sounds like Standard Definition video - which is a good thing for you, because it is easier to edit than HD. I think you really need to buy a new computer. A Desktop computer will give you more bang for your buck, if you intend to do a lot of video editing. If you get a new laptop, it must be more than a generic cheapo, otherwise you end up back in the same situation. Intel i5 or i7 4x Core with 8GBs of RAM or more is what you need.
            There are only two things I can recommend you do right now.
            #1. Download free trial for Movie Studio Platinum 13 and see if this can handle your videos without crashing. If it works, buy this and use on current computer. http://www.vegascreativesoftware.com/us/vegas-movie-studio-platinum/
            #2. If that does not work, you need to import 4 or 5 videos into Vegas first and render into new video. Then re-import all these new sections into master project.

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