Solved After windows 10 crash my vegas pro 13 production assistant no longer loads
- Cheersbigears
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After windows 10 crash my vegas pro 13 production assistant no longer loads was created by Cheersbigears
Posted 06 Jun 2017 07:18 #1Vegas Pro Production Assistant Error
The following error has been encountered:
Root element is missing
It has possibly been corrupted due to crash - can anyone help me resolve this situation.
Many thanks in anticipation.
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Replied by DoctorZen on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 06 Jun 2017 17:30 #2Have you tried resetting Vegas Pro to factory defaults ?
Have you tried re-installing Vegas Pro ?
If your computer has recently upgraded to the new Windows 10 Creator's Build, you will need to do a clean install of the Nvidia Graphics Card Driver, if you use an Nvidia graphics card.
Un-install Nvidia Driver and then re-install.
I recommend downloading a fresh copy of Nvidia Driver before you un-install, so you have it ready.
This probably has nothing to do with your problem now, but I thought I should mention it, because everyone I know who has installed the Windows 10 Creator's Build, has experienced problems with Vegas after the upgrade. Nvidia Drivers are what the problem is.
Regards
Derek
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- Cheersbigears
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Replied by Cheersbigears on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 06 Jun 2017 18:04 #3The whole system was fully Pre-installed for me a number of years ago and it has been superb until recently when Windows 10 started randomly rebooting itself with an unrecoverable error. The company which did installation has since gone bust. I will probably have the original master disks somewhere in a safe place (never to be found again) but I was hoping that it would be a quick delete of a file of edit to overcome the problem. Windows has been pestering me this week to upgrade to creator but I have resisted temptation so far, so it can't be that. As I desperately need the functionality for my work, it looks like I may have to do a complete re-install however vers 13 seems to be old news now and Magic just tries to sell me ver 14 for a lot of extra cash.
Thank you again for your quick reply and help Derek.
Regards
Paul
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Replied by DoctorZen on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 07 Jun 2017 00:03 #4I also recommend you install the Windows 10 Creators Update, because that may fix your problem, since the update is basically re-installing Windows for you.
If the problem still exists after upgrading, then you need to do a Clean Install of Windows 10.
I assume from what you have said, that Windows 10 came pre-installed on the computer and was not upgraded from W7 or W8.1.
Download the latest version of Windows 10 from Microsoft and save to DVD or USB Drive.
You also need to locate the Activation Serial Number for Windows 10, however you may not need to use it. This is something to investigate before beginning a clean install. I know that anyone who upgraded from W7/8.1 to W10, does not need an activation key after doing a clean install, because Microsoft has all those computers on a Database and knows that W10 has already been activated. I would assume the same would be true for your situation, but I cannot confirm this.
I have tutorials on how to do a clean install if you don't know how to do this.
www.moviestudiozen.com/free-tutorials/computers-and-video-editing
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Replied by Cheersbigears on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 08 Jun 2017 03:36 #5I have installed Windows 10 Creator Update but unfortunately the problem still exists.
When I first purchased my system, it was pre-loaded with Windows 7, Vegas Pro 13 and Production Assistant 2 (so I don't have the original master disks for this software however I do have the serial numbers for each one).
I got up one morning to discover Windows had automatically updated my system to Windows 10 without my consent so now I am stuck with it. When I googled this, it seemed to have happened to a lot of people.
The problem I have is that if I need to do a clean install of windows 10, I don't have the original masters for vegas pro 13 and production assistant 2. When I go onto www.sonycreativesoftware.com where I used to get all my latest updates for vegas pro 13, I now get redirected to www.vegascreativesoftware.com and given the hard sell for vegas pro 14 which I cannot afford to shell out $399 especially as I was quite happy with vegas pro 13.
Is there any website I can still download both vegas pros 13 and Production Assistant 2 software. I have all my serial numbers which proves I actually purchased them as opposed to trial versions.
Hope you can help.
Many thanks
Paul
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Replied by vkmast on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 08 Jun 2017 05:00 #6Cheersbigears wrote: Is there any website I can still download both vegas pros 13 and Production Assistant 2 software. I have all my serial numbers which proves I actually purchased them as opposed to trial versions.Hope you can help.
See if vegasproassist_2.0.9.exe on download.sonymediasoftware.com/current/ is the one you want for Production Assistant 2.
As for downloading Sony Vegas Pro 13, see here . As it says, be sure to log into your old Sony Creative Software account first.
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Replied by DoctorZen on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 08 Jun 2017 16:56 #7Because your computer has been upgraded from W7 to W10, your computer's unique hardware configuration would have been logged with the Microsoft W10 Activation Servers. This means you do not have to worry about entering a Windows 10 Activation Code - your computer will be automatically recognised and re-activated once you complete the clean install of W10.
Follow my tutorials and everything will go OK.
It is a BIG job, but worth it in the long run.
www.moviestudiozen.com/free-tutorials/computers-and-video-editing/548-how-to-do-a-clean-install-of-windows-10
www.moviestudiozen.com/free-tutorials/computers-and-video-editing/575-restoring-drivers-apps-windows-10
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Replied by Cheersbigears on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 08 Jun 2017 22:35 #8One quick question- has VASST render assistant replaced part of production assistant 2 and if so is there any way you can batch input multiple files in same way production assistant 2 lets me do.
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Replied by DoctorZen on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
Posted 08 Jun 2017 23:24 #9Someone else on the forum here may be able to help or you could ask on the official Vegas Pro Forums.
www.vegascreativesoftware.info/us/vegas-pro-forum/
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Replied by Cheersbigears on topic After windows 10 crash my vegas pro 13 production assistant no longer loads
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