Q: When I try and import a video it says I need Quicktime, however after installing QT it still gives me the same message ?

Answer: Quicktime can be troublesome for some people's computers. If you install Apple Quicktime and keep getting the message that Quicktime needs to be installed, there are a couple of solutions you can try.

*Please note that Apple Quicktime is a pre-requisite for Vegas Pro and Movie Studio Platinum to work properly. It is needed by certain video formats. If you do not already have Quicktime installed on your computer, you can download the latest version directly from here.


April 2016 Security Vulnerability Announced

In April 2016, some security vulnerabilities were discovered in Apple Quicktime. Apple has also announced that they are no longer supporting the Windows version of Quicktime player.

Since the dawn of time, Sony Vegas Pro and Movie Studio Platinum have required that Quicktime be installed if you work with .MOV video files. If you don't have Quicktime installed, you can't work with .mov videos in both programs.

There is no need to panic about this development. From all the available information that I have read, the problem is only with the actual Quicktime player and not with the codecs that get installed with QT. The security flaws can only be activated if you tried to play a .mov video file in QT that is infected. Editing with .mov video files in Sony Vegas Pro and Movie Studio Platinum will not infect your computer. All you have to do is STOP playing videos with Quicktime and use a different media player. If you are super worried, delete the quicktimeplayer.exe file from your computer and then nothing bad can happen. 

This problem is still unfolding, so the information may change at any moment. If you want to stay up to date with any developments, I suggest you read this thread on the official Sony Vegas Forum here.

Important Update for Windows 10/8.1/8.0 users and Installing Apple Quicktime

Apple has decided to spoil the fun of upgrading to Windows 10 and have added some code to the latest Quicktime version, which makes it impossible to install on a Windows 10 or Windows 8/8.1 computer. This may change in the future, but for now you will have to install an older version of Quicktime.

My suggestion is that you download and install version 7.7.6 from this page on the Apple website.

Solution 1

Sometimes installing an older version of Quicktime for Windows will fix compatibility problems with Sony Vegas Pro and Sony Movie Studio Platinum.

Un-install your current version of Apple Quicktime.

Now download an older version from this link here.


Install program and re-boot your computer. Now check to see if you can import the videos that were not working.

Solution 2

If the video you are trying to import is encoded with a Video Codec that is only supported by Apple Macs, then you will probably have to convert it first into a Vegas or Movie Studio friendly format/codec.

If the video is encoded with Apple ProRes, you will need to install Apple ProRes QuickTime Decoder 1.0 for Windows and also make sure you have Quicktime installed.

Solution 3

Sometimes you may simply be experiencing an X-file. Random errors that occur suddenly out of the blue, are often caused by corrupt garbage files that have built up in the Vegas Pro and Movie Studio Platinum cache.

The remedy for this is to delete the cache and restore all settings to default values.

Do this:

Turn Movie Studio/Vegas Off.
Hold down CONTROL and SHIFT keys at the same time AND ALSO AT THE SAME TIME double click program icon on Desktop to Boot program.
Window will pop up.
Select Delete Cache and Yes.
This will restore program to Factory Default Settings.


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