Movie Studio Zen Support
How to ask for help ?
The best place to ask for help is on the Movie Studio Zen Forum. All you have to do is create a free account and then you can start a new topic in the relevant sub-forum. If you have never participated in a forum before, there is nothing to be scared of. If you know how to send an email, you will know how to create a new topic in the forum. After you have created your new account and logged into the forum, I suggest you go to the Help tab on forum and read instructions before you post your first topic.
How to report a problem with website or creating a new account ?
If you are experiencing a technical problem with using the website, you can send me an email. Please use the Contact Form here. Please do not use the contact form for asking every day questions. The forum is the best place for asking questions about using the software I teach on this website.
Creating an Account on Movie Studio Zen is free. You will need to do this if you want to ask questions on the Forum or post comments underneath articles. Follow this link to Create a New Account now.
Activating your new account
After you create a new account, the Movie Studio Zen system will automatically send an email to you with an Activation Link. The link in this email must be pressed to activate your new account before you can login for the first time. If you have not received an email with activation link after signing up for an account please read this first.
Why can't I login with my new account ?
If you have just created a new account and cannot login, here are the most common reasons why:
You cannot use your email address as your User Name!
You must use the User Name that you selected, when you created your account. If you have forgotten your user name already, see below for solution.
If you are entering the wrong password, you will not be able to login.
Make sure CAPS LOCK is not turned on. If you have forgotten your password, you can reset it and choose a new one. See below for instructions.
If you still can't login, please email me and I will reset your account for you.
If you have forgotten your Password, follow the link and submit a reset request.
Forgotten User Name
If you have forgotten your User Name, follow the link and submit a reset request.
Change Email Address
If you have changed your email address and would like to update your Accounts profile, login as you normally would and then go to Support - Edit User Profile. Please note that Edit User Profile will not appear as an option until after you have logged in.
If you would like to change your Password, login as you normally would and then go to Support - Edit User Profile. Please note that Edit User Profile will not appear as an option until after you have logged in.
Change User Name
If you would like to change your User Name, login as you normally would and then go to Support - Edit User Profile. Please note that Edit User Profile will not appear as an option until after you have logged in.
The website is not displaying pages correctly ?
If the website is not displaying correctly, I recommend you clean/delete all of the History and Cookies from your web browser. Sometimes cookies which control behaviour on all websites, can become corrupted. It may also be a good idea to run a computer cleaner, which will remove all the temporart files from your computer. I recommend the free version of CCleaner, which you can download from here.
If you try and view this website with an Ad-Blocker turned on, some of the pages may not display properly. An example of this is the Search Function. Turn Ad-Blocker off or use a different web browser if you want this website to work correctly!