Q: Why is Sony Movie Studio Platinum 13 not booting up properly in Windows 8/8.1 ?

Answer: There are two reasons that I know of at the moment. There was a problem with one of the third party plugins that comes with Sony Movie Studio Suite 13, which was causing Movie Studio Platinum 13 to crash and not load up properly. The other problem is caused by DirectX plugins.

Some Windows 7 users may also be affected, but it appears to mainly affect Windows 8/8.1.

The specific plugin is the New Blue Fx Titler EX and Video Fx package, which is one of the bonus features that comes with Movie Studio Suite 13. If the program is getting stuck loading DirectX, go straight to the bottom of this article. 

There may also be a further complication to this problem, if you already have an older version of the New Blue Titler EX installed on the same machine. Windows 7, 8 and 8.1 users all seem to be susceptable to this conflict.

The problem installation file is called this:
NewBlueSonyVegasMSPPS13Setup14-140115.exe

Please note that this problem was only present in the first build version of the program. It has now been fixed. If you have just bought the download version for Movie Studio Suite 13, direct through Sony Creative Software, this problem has been fixed. If however you have purchased a boxed version of the Suite through a retail store, it may be from the original print run and contain the bug.

Solution For New Blue FX Problem

Fortunately a solution has already been released in the form of a software update for the New Blue Titler EX and Video Fx program file.

The new file is now called:
NewBlueSonyVegasMSPPS13Setup14-140117.exe

You can download the new fixed version directly from here:
http://www.newbluefx.com/downloads/Sony/NewBlueSonyVegasMSPPS13Setup14-140117.exe

Please note that you must have a Serial number to activate this plugin.

If you already own a copy of Sony Vegas Movie Studio HD Platinum 11 Suite or Sony Movie Studio Platinum 12 , and also have the New Blue Titler EX installed, then I suggest you un-install your older version before attempting to install the newer version. Having two different build versions of the New Blue Titler EX installed on the same machine, creates a conflict. So that is why you need to un-install the older version first.

Now you can install the new NewBlueSonyVegasMSPPS13Setup14-140117.exe version and Move Studio Platinum 13 will boot up properly.

Solution for DirectX Problem

Try bypassing the checking for DirectX, by doing these steps.

Step #1. Right-click on the Movie Studio launch icon.

Step #2. Select Properties, then the Shortcut tab.

Step #3. Add the following command outside of the quotes in the Target field: /NODXGROVEL

Step #4. Select 'Apply' > 'OK'

Movie Studio not booting up

 

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  • Your comment will be reviewed by a moderator before it is published on the site.
    Jay · 10:53 24/01/2017
    Just downloaded today from amazon, try opening and gives me a troubleshoot box to send a report. Have tried re-installing and the above fix. I have Vegas Platinum 13.
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Moderator
      · 11:41 24/01/2017
      This is highly unusual. The best thing you can do is contact Support and ask for direct help.
      support2.magix.com/customer/en/vegas/form
      Please report back here when it is fixed and let us know what the problem was.
  • Your comment will be reviewed by a moderator before it is published on the site.
    Hercules · 21:10 29/09/2016
    So I just bought the movie studio 13 today, and once I put it in my computer. Its starts trying to load it, then stops. What should I do?
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    jayjay · 09:13 20/09/2016
    breaks on desktop works on laptop wtf
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    Kyle · 02:50 11/09/2016
    It does not seem to work these methods with me, I'm on a computer with Windows 8.1 with Movie Studio Platinum 13. Unistalled Blue titler, reinstalled it, added the thing after the quotes but still getting this error code:

    unmanaged exception (0xc0000005)
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Moderator
      · 03:35 11/09/2016
      Is this the first time you have ever used Movie Studio Platinum 13 or was the program working OK before this?
      If program was working OK before, I recommend you do a full reset of the program by following these instructions.
      https://www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings
      Most commonly the error you are seeing is caused by your Graphics Card Driver.
      Have you recently changed your Graphics Card and/or Graphics Card Driver ?
  • Your comment will be reviewed by a moderator before it is published on the site.
    dayan · 14:10 24/08/2016
    Works fine for me. I had DIRECT X issue with Movie Studio 12 and windows 10.
  • Your comment will be reviewed by a moderator before it is published on the site.
    Steve · 22:28 26/12/2015
    Worked a treat. Thank you
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    Jean-Claude Lafond · 03:17 22/06/2015
    Thank you for the tip... the Ctl shift ... delete the cache worked ... thank you for that tip... Just saved a lot of problems... and
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    Rarefoil · 09:26 31/05/2015
    Okay, I installed Movie Studio 13 Platinum from a boxed version of Movie Studio 13 Suite. I'm running on Windows 8. Everything was fine and dandy until I booted it up. As it was preparing, it said something about Direct X plug-ins, and then it crashed. I followed the advice of one of Doctor Zen comments and uninstalled Movie Studio 13 Platinum. and then I installed the latest 64-bit version from Sony. But guess what? It needs to register the product again! I had already typed in my serial number to do so when I first installed it, and so when I tried that serial number again with this version, it said it was invalid and I couldn't get any further. I can't even get into the latest version now!

    Please tell me you can fix this!
    • Your comment will be reviewed by a moderator before it is published on the site.
      Rarefoil · 09:38 31/05/2015
      Very Good News: I re-installed Movie Studio 13 Platinum via the DVD-RW, and I could register again and it's letting me through.

      Bad News. I'm still encountering the crash. Upon preparing, it'll say above the progress bar "Initializing Direct-X plugins..." and then the computer says it stopped working. I have tried the NewBlueSonyVegas fix as above, but all that did was allow a notice to pop up during preparing that says the plugin doesn't meet the minimal requirements for my GPU. I can just click "OK" on it and it'll go away, no problem.
      • Your comment will be reviewed by a moderator before it is published on the site.
        Derek
        • Moderator
        · 14:17 31/05/2015
        Hi
        I suspect your problem is being caused by the New Blue FX plugins.
        You MUST un-install them if your GPU is not compatible, otherwise it will cause problems.
        Go to the Windows [b]Control Panel[/b] - [b]Programs and Features[/b].
        Sort [b]Publisher[/b] column from A to Z and find [b]NewBlue[/b].
        Un-install all NewBlue programs and then re-boot your computer.

        Next step is to reset the program.
        Hold down CONTROL and SHIFT keys at the same time AND ALSO AT THE SAME TIME double click program icon on Desktop to Boot program.
        Window will pop up.
        Select Delete Cache and Yes.
        This will restore program to Factory Default Settings.

        If we have fixed the problem, it should now boot up successfully.
        The next step is to install the latest version of the program.
        Go to Help (top menu) - Sony on the web - Latest Updates.

        Last thing. New Blue FX products require that you have a dedicated Graphics Card installed.
        Please read this FAQ article to learn more about this here:
        [url]https://www.moviestudiozen.com/doctor-zen-faq/538-check-graphics-card-model-installed[/url]

        Regards
        Derek.
        • Your comment will be reviewed by a moderator before it is published on the site.
          Rarefoil · 13:55 11/06/2015
          Thanks for the help so far. But, unfortunately, despite the fact that I followed all of your instructions to the letter, I am still encountering the crash at the "Initializing Direct-X plugins..." part of the booting-up process.

          If it helps, here's three more facts:

          When Movie Studio Platinum 13 crashes. I am notified by a window that gives me an option to report a problem to Sony, not by Windows.

          The exact words of the window that popped up when I did Ctrl+Shift+Double Click with the Desktop Icon were:
          "Do you want to reset all Movie Studio Platinum preferences to default vales?"
          "[Check Box] Delete all cached application data."
          And then a yes or no option.
          I've said yes both with and without the checkbox checked. Didn't make a difference.

          The two graphics cards I have are:

          Intel(R) HD Graphics 4600
          NVIDIA GeForce GTX 860M
          • Your comment will be reviewed by a moderator before it is published on the site.
            Derek
            • Moderator
            · 14:26 11/06/2015
            I think you really need to report this problem directly to Sony Creative Software.
            You need to tell them exactly what you told me.
            [url]http://www.sonycreativesoftware.com/techsupport[/url]

            On the Forum right now, me and another Movie Studio user have been investigating another problem which may be related to yours. Updating to the latest Nvidia Drivers is causing problems for many people right now. You can read the discussion here:
            [url]https://www.moviestudiozen.com/forum/general-discussion/511-loading-projeckt-latest-nvidia-geforce-gtx970-driver?limitstart=0[/url]

            If your problem is directly related to the Nvidia Drivers, please read this Help Center article from Sony:
            [url]https://www.custcenter.com/app/answers/detail/a_id/5172[/url]

            I have just looked up your GTX860M and can see which drivers it can use.
            My suggestion is that you do an experiment and roll back your Drivers to v337.88.
            You can download this driver from here. Download and save this driver first, but DO NOT install yet.
            [url]http://www.nvidia.com/download/driverResults.aspx/75992/en-us[/url]
            Once you have it downloaded, go to Windows Control Panel - Programs and Features, and un-install your current Nvidia Driver. Re-boot and then install driver v337.88, then re-boot again.

            Let me know if this fixes problem.
            • Your comment will be reviewed by a moderator before it is published on the site.
              Rarefoil · 15:18 01/07/2015
              Sorry it's been a while. I've been caught up in other stuff. Amongst other things.

              I just found out something that might be important: the Graphics Driver I have for the GTX860M is version 332.60, way behind version 337.88. I haven't implemented that Driver switch yet, mostly because I want to know how to recover and re-install V332.60 if V337.88 doesn't pan out.

              I also found out in the System Info that I'm using Windows 8.1, not vanilla Windows 8. I was under the impression that it wasn't 8.1 because I remember specifically requesting the OS for this laptop to not be 8.1 but regular Windows 8, so I just assumed, basically. Hope I didn't unnecessarily add to the confusion.

              I just sent out the email to Sony's Help Center. If you can help in any way, it would be greatly appreciated.
              • Your comment will be reviewed by a moderator before it is published on the site.
                Derek
                • Moderator
                · 17:42 01/07/2015
                Don't ever worry about experimenting with different Nvidia Drivers - you can download Drivers going back many years. If you use the Advanced Search function on the Nvidia website, there is a large number of drivers compatible with your GTX860M.
                http://www.nvidia.com/Download/Find.aspx?lang=en-us
                Download and install v337.88 ASAP.

                There are two ways you can roll back drivers.
                One method is to go into the Windows Control Panel/Device Manager/Display Adapters/Nvidia GTX860M
                Then right-click and go to Properties/Driver/Roll back driver

                The other way involves un-installing the Driver from Programs & Features.
                Re-boot and then install different Driver.
                Don't freak out if Monitor goes very low resolution after un-installing Nvidia Driver and before you install a different one.

                After changing Drivers, it can be a good idea to clean the Vegas/Movie Studio cache and reset program.
                Just remember to check Options/Preferences/GPU Acceleration afterwards and turn GPU back on.
                • Your comment will be reviewed by a moderator before it is published on the site.
                  Rarefoil · 05:14 29/07/2015
                  Very, very sorry it's been so long. I just need to say that the Sony Help Center solved my problem. He had me bypass the checking for DirectX, by doing these steps. (It is a copy and paste of his instructions, no idea if that's a problem, but I can't think why not)

                  1. Right-click on the Movie Studio launch icon.
                  2. Select Properties, then the Shortcut tab.
                  3. Add the following command outside of the quotes in the Target field: /NODXGROVEL
                  4. Select 'Apply' > 'OK'

                  Hopefully, if someone else has my problem, they can refer to this. Thanks once again for all your help.
                  • Your comment will be reviewed by a moderator before it is published on the site.
                    Derek
                    • Moderator
                    · 14:43 29/07/2015
                    Thanks for posting the solution.
                    I will also add this new information to the FAQ section on my website.
                    Cheers
  • Your comment will be reviewed by a moderator before it is published on the site.
    jack · 22:16 28/05/2015
    hi, I am on windows 8. I have no problem at all usually but for some reason now when I load it up it comes on and theres a box which says I have to report something to sony. I don't want to report anything I just want to access my editing software so when I close the box it just goes off and I keep trying but it keeps coming up with I have to report something. Can anybody help please as I really need to edit some videos.
    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Moderator
      · 23:04 28/05/2015
      Hi Jack
      If the program use to work OK but suddenly it is not working, something must have changed on your computer. Have you at least tried once to report what the window is asking you to do, instead of just ignoring it ? That would be a No.1 logical thing to try.

      My next best suggestion is that try a full program reset. This often fixes strange errors that happen out of the blue.
      [b]Do this:[/b]
      Turn Movie Studio/Vegas/DVD Architect Off.
      Hold down CONTROL and SHIFT keys at the same time AND ALSO AT THE SAME TIME double click program icon on Desktop to Boot program.
      Window will pop up.
      Select Delete Cache and Yes.
      This will restore program to Factory Default Settings.

      If that does not work, try using System Restore and roll back your computer to a point in time when everything was working OK. A Windows Update may be causing the problem. Using System Restore will un-do this.

      Regards
      Derek.
      • Your comment will be reviewed by a moderator before it is published on the site.
        Code Name D · 09:00 13/06/2015
        I also ran into this problem. Resting the catch as you described has brought it back to life.

        I do have an observation that might help. A tutorial instructed me to switch 13 GPU acceleration of video processing from "off" to MIVIDA in order to take advantage of some of MIVIDA's features, then to reboot the program to have the new settings take effect. That is when the problem started.

        After resting the catch, GPU acceleration was again placed in the off position.
  • Your comment will be reviewed by a moderator before it is published on the site.
    Killjoy641 · 06:39 02/05/2015
    Hi Derek!

    I have been using Movie Studio Platinum 13 on my old computer(windows 7) and worked fine until i built a new computer which now has windows 8 on it. I have downloaded the newest update for it and quicktime player. It will open the window but when i select any projects to open and work on them, It will get stuck loading them at 74% and i can leave it there for a hour and won't move at all. Any idea?

    Specs:
    16GBs of RAM(HyperX 4X4GB)
    Intel Core I7-5930K 3.5 GHz
    MSI GTX 980 Nvidia Graphics card, 4GBs of VRAM
    WD Black Series 2TB Hardrive
    Corsair Hydro Series H90
    LG Black Blu Ray Drive
    Samsung 859 Evo Series(SSD)
    Cooler Master HAF X - High Air Flow Full Tower(Case)
    EVGA X99 FTW(Motherboard)
    OS: Windows 8.1

    • Your comment will be reviewed by a moderator before it is published on the site.
      Derek
      • Moderator
      · 19:43 02/05/2015
      Hi there

      Are these [b]old saved projects[/b] from your Windows 7 computer that you are trying to open up ?

      Are you able to create new projects on the Windows 8 computer, save them and open them up ?

      If you are trying to open old projects that were saved on the Windows 7 machine, they may contain plugins or files that are missing on the new Windows 8 machine. This would stop the project from loading 100%.
      Normally when this happens, a window will pop up immediately and tell you that certain files are missing. It then gives you options to search for these missing files or to simply ignore them so you can open the project file. Make sure this pop up window is not hiding from your view. If you have 2 x monitors connected to your PC, make sure both are turned on. Also try minimizing the program, in case pop up is hiding behind main screen.

      Another thing that may cause problem, is if you saved old projects with different version of program.
      Movie Studio Platinum comes as 32bit and 64bit version.
      Make sure you have 64bit version installed and not the 32bit version.

      Regards
      Derek.

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