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Solved Movie Studio has stopped working

Movie Studio has stopped working was created by mario_-1234

Posted 30 Jan 2019 08:46 #1
i just got movie studio 15 and i cant open it whenever i try it says movie studio has stopped working and i cant seem to find any help
plz help me i spent $35 and i dont want it to be a waste
Last Edit:30 Jan 2019 11:11 by mario_-1234

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Replied by DoctorZen on topic Movie Studio has stopped working

Posted 30 Jan 2019 11:55 #2
Hi Mario

I will take a guess.
Did you buy this in a boxed format from a physical store ?

If the answer is yes, you probably have an out of date build version of the program.
The first thing I recommend you do is download the latest build version, which is #146
Download from here:
rdir.magix.net/?page=8DLU1PPSL6GX

Then install this new update.
Make sure to re-boot your computer after installing, then try to run the program.
Does it work now ?

Also, which version of Windows are you using ?


Regards
Derek
ℹ️ Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.

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Replied by mario_-1234 on topic Movie Studio has stopped working

Posted 30 Jan 2019 15:41 #3
i got it from the website www.vegascreativesoftware.com/us/vegas-movie-studio/
and i tried to do what you told me it still doesn't work :(
do you know another way
and im using windows 10
and i have a gtx 1060
intel core i7-7700 cpu
16gb of ram btw

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Replied by DoctorZen on topic Movie Studio has stopped working

Posted 30 Jan 2019 17:10 #4
Another program or app on your computer, is most likely causing a conflict.

Does the error reporting window pop up after the program crashes ?
If it does, I need to know exactly what it says.
It normally has an option to include an error report. This will tell us where the problem is located.
If you are seeing this window, please copy and paste the error code and upload it to the forum here.

Do you have other video editing or special fx programs installed on your computer, like Hitfilm Express ?
Do you have other audio editing or programs installed on your computer ?
These are the types of things that can sometimes cause a problem. Once you have worked out which one it is, you can then fix this.

Open Windows Explorer and go to this address:
C:\Program Files\Common Files\OFX\Plugins
If you have items in this folder, take a screen shot and upload it to the forum.

On the official Vegas Forums, there is a checklist you can go through which maybe able to help you.
www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

We can try and help you, so keep reporting back with your progress.
If all else fails, you need to contact Magix Support.
However, before you do that, let's see if we can help you first.

I know it feels frustrating, but these things do happen from time to time.
We just have to find that one thing on your computer that is causing the actual problem.
ℹ️ Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.

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Replied by mario_-1234 on topic Movie Studio has stopped working

Posted 30 Jan 2019 17:28 #5
Does the error reporting window pop up after the program crashes ?-no while it starts up at the end of the loading screen when the bar is gonna reach the end it shows the error

and i do have a another video editing software its shotcut and i have a audio software its audacity
Last Edit:30 Jan 2019 17:48 by mario_-1234
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Replied by DoctorZen on topic Movie Studio has stopped working

Posted 30 Jan 2019 17:33 #6
Thanks for the data.

I need to see ALL of the data report in the error message!
This is going to tell me where the problem is.

Drag the slider on right side all the way to the top.
Then Copy everything inside the report window.
You can then Paste ALL of the text into the forum here.

ℹ️ Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Last Edit:30 Jan 2019 17:34 by DoctorZen
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Replied by DoctorZen on topic Movie Studio has stopped working

Posted 30 Jan 2019 17:42 #7
2ND additional IMPORTANT message !

At the bottom of the error report, it says:
Fault Process Details
Process Path: C:\new movie studio\new\MovieStudioHD150.exe

I have never seen this type of thing before!
It looks like you have installed Vegas Movie Studio into a non-standard folder directory
DO NOT do this, otherwise the program may not work correctly.
This could be the actual cause of your problem.

You need to un-install the program and re-install using the default settings.
DO NOT change the file path.
Vegas Movie Studio 15 should be installed here:
C:\Program Files\VEGAS\Movie Studio 15.0
ℹ️ Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.

Please Log in or Create an account to join the conversation.

Replied by mario_-1234 on topic Movie Studio has stopped working

Posted 30 Jan 2019 17:59 #8
ok i uninstalled and reinstalled it and its all in the default folders
and here is the data report
Extra Information
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\dx_video_grovel_x64.log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_video_grovel_x64.log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_titlesandtext' (0, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_titlesandtext' (0, Generator).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'de.magix_stereographicProjectionOCL' (0, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'de.magix_stereographicProjectionOCL' (0, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_checkerboard' (1, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_checkerboard' (1, Generator).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_noisetexture' (2, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_noisetexture' (2, Generator).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_solidcolor' (3, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_solidcolor' (3, Generator).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_addnoise' (4, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_addnoise' (4, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_blackandwhite' (5, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_blackandwhite' (5, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_brightnessandcontrast' (6, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_brightnessandcontrast' (6, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_broadcastcolors' (7, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_broadcastcolors' (7, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmapfilter' (8, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmapfilter' (8, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_chromakeyer' (9, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_chromakeyer' (9, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorbalance' (10, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorbalance' (10, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrector' (11, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrector' (11, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrectorsecondary' (12, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrectorsecondary' (12, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcurves' (13, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcurves' (13, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colormatch' (14, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colormatch' (14, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_convolutionkernel' (15, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_convolutionkernel' (15, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_cookiecutter' (16, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_cookiecutter' (16, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_gaussianblur' (17, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_gaussianblur' (17, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_glow' (18, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_glow' (18, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_hsladjust' (19, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_hsladjust' (19, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_invert' (20, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_invert' (20, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_lensflare' (21, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_lensflare' (21, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_levels' (22, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_levels' (22, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearblur' (23, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearblur' (23, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_autolooks' (24, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_autolooks' (24, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_maskgenerator' (25, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_maskgenerator' (25, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_median' (26, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_median' (26, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_minandmax' (27, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_minandmax' (27, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_mirror' (28, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_mirror' (28, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_newsprint' (29, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_newsprint' (29, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pixelate' (30, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pixelate' (30, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_quickblur' (31, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_quickblur' (31, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialblur' (32, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialblur' (32, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_saturationadjust' (33, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_saturationadjust' (33, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sepia' (34, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sepia' (34, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sharpen' (35, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sharpen' (35, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spherize' (36, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spherize' (36, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_timecode' (37, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_timecode' (37, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_unsharpmask' (38, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_unsharpmask' (38, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_whitebalance' (39, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_whitebalance' (39, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialpixelate' (40, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialpixelate' (40, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_barndoor' (41, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_barndoor' (41, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_clockwipe' (42, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_clockwipe' (42, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_crosseffect' (43, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_crosseffect' (43, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_dissolve' (44, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_dissolve' (44, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_flash' (45, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_flash' (45, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_iris' (46, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_iris' (46, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearwipe' (47, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearwipe' (47, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageloop' (48, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageloop' (48, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pagepeel' (49, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pagepeel' (49, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageroll' (50, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageroll' (50, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_push' (51, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_push' (51, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_slide' (52, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_slide' (52, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spiral' (53, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spiral' (53, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_split' (54, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_split' (54, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_squeeze' (55, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_squeeze' (55, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_starwipe' (56, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_starwipe' (56, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_swap' (57, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_swap' (57, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_zoom' (58, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_zoom' (58, Transition).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmap' (59, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmap' (59, General).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_vignette' (60, Multiple Contexts).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_vignette' (60, Filter).log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\ocio_x64.log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\dx_grovel_x64.log
File: C:\Users\mario\AppData\Local\Movie Studio\15.0\gpu_video_x64.log

Problem Description
Application Name: Movie Studio
Application Version: Version 15.0 (Build 146)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
Fault Address: 0x00007FFAF7ED0819
Fault Offset: 0x0000000000030819

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio 15.0\MovieStudioHD150.exe
Process Version: Version 15.0 (Build 146)
Process Description: Movie Studio
Process Image Date: 2018-11-01 (Thu Nov 01) 21:07:22
Last Edit:01 Jun 2019 11:42 by mario_-1234

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Replied by DoctorZen on topic Movie Studio has stopped working

Posted 30 Jan 2019 18:51 #9
Thanks for sending the full report through.

The actual problem is being caused by this:
Fault Module:
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll

You're computer has Intel integrated graphics and also Nvidia graphics.
The problem is with the Intel graphics driver.
Luckily, other users have experienced the same problem and have posted the solution.

Solutions have been posted in 2 forums. I recommend you read both of these threads as well.
1. Best instructions are on the official Vegas Forums here:
www.vegascreativesoftware.info/us/forum/help-cannot-open-vegas-pro-14-edit-unmanaged-exception-0xc0000005--111080/

2. It has also been talked about on the official Nvidia Forums here:
forums.geforce.com/default/topic/1040942/faulting-module-name-igdrclneo64-dll/?offset=9

Instructions to fix problem
Here is a summary of what you need to do.

1. Make sure your Monitor is connected to the bottom Nvidia (horizontal) port at the back of your computer and not the top Intel (vertical) port. If you have your monitor connected to the wrong port, Vegas will not be able to use your Nvidia graphics card.

2. Download and run this app, which is a Graphics Drivers uninstaller.
Uninstall your Nvidia graphics drivers first.
www.softpedia.com/get/Tweak/Uninstallers/Display-Driver-Uninstaller.shtml
Make sure to use BLUE Download link at the bottom of the linked article here.

3. Then download and re-install your Nvidia graphics driver.
Tip: you may want to download and save this driver before you uninstall all the drivers. Then as soon as all the drivers are uninstalled, you can install the new Nvidia driver.
www.nvidia.com/Download/driverResults.aspx/141906/en-us

4. Then run Display Driver Uninstaller a 2nd time and uninstall the Intel Drivers.

5. If you have any problems, make sure to read the final message in the Vegas Forum thread here:
www.vegascreativesoftware.info/us/forum/help-cannot-open-vegas-pro-14-edit-unmanaged-exception-0xc0000005--111080/#ca708394

Please report back to let me know if this fixes your problem.

Cheers :)
Derek
ℹ️ Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Last Edit:30 Jan 2019 23:54 by DoctorZen

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Replied by mario_-1234 on topic Movie Studio has stopped working

Posted 01 Feb 2019 08:41 #10
im having trouble with this is there anyway you can help me like do you have discord and i can share my screen and u just tell me what to do and where to go
Last Edit:01 Feb 2019 08:52 by mario_-1234

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