Question Error code 24 when registering Vegas MS Platinum 16 for the first time
Error code 24 when registering Vegas MS Platinum 16 for the first time was created by yukari01
Replied by DoctorZen on topic Error code 24 when registering Vegas MS Platinum 16 for the first time
Error code 24 is normally caused by mismatched data.
There is no way for you to fix this problem and you will have to wait for help directly from Magix support to fix the error.
Here is an official answer from Magix about this problem:
How to solve error code "-24"
You will receive the message "Serial number already assigned" or "Error code -24" if the product has already been registered under another e-mail address by you or a previous owner.
First, please check your entered e-mail address for possible typos.
Maybe you registered the program under a different e-mail address during the initial activation? Please use our Service Center to update your data (log in with the old e-mail address and adjust the data).
There are 2 things you can do:
1. Patiently wait for Magix support to reply to your support request is the best thing to do
You have posted this message on the MSZ Forum on Monday Australian time, which is Sunday USA time.
There is no support available over the weekend and you need to wait until it is Monday in the USA to get a reply.
If you have filled out your support request correctly, they will contact you within 24-48 hours, once it is Monday in the USA.
The best support address to use is this one for Vegas products:
2. You can check yourself to see what the status is for all your Vegas software.
Use this link to login to your Magix account:
Go to the My Products link.
See if you can find Vegas Movie Studio Platinum 16.
If it is listed in your account, you will see if it has been activated and how many activations have been registered.
You are allowed 2x activations for each license key.
Unplugging is the best way to find solutions to your problems.