Question Loading Error in Movie Studio Platinum 12

  • Posts: 33
  • Thank you received: 4
I haven't used Movie Studio 12 in several years. I no longer have an internet connection at home (where my computer is). I recently wanted to use the program but got the error message below. Can anybody tell me what's wrong?

ERROR REVEAL:
Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 12.0 (Build 895)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Video\Movie Studio Platinum 12.0\MovieStudioPlatinum120.exe
   Fault Address:       0x0862CD89
   Fault Offset:        0x0862CD89

Fault Process Details
   Process Path:        C:\Program Files\Video\Movie Studio Platinum 12.0\MovieStudioPlatinum120.exe
   Process Version:     Version 12.0 (Build 895)
   Process Description: Movie Studio Platinum
Sleep is the best meditation.
02 Oct 2021 04:08 #1

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  • Posts: 4521
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An Unmanaged Exception could be anything.
There is not specific fault address in the error report, so I can't tell you what the cause would be.

Another Movie Studio Platinum 12 users who also is not connected to the internet, has been getting the same error message.

I re-installed Movie Studio Platinum 12 to check it on my own computer, and it is running perfectly OK.

Normally errors like this are caused by an unrelated program and/or a bad Windows update.

Try a program reset first:
www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings#a1

If a reset does not work, I recommend you try is a clean re-install of Movie Studio.
I have instructions on how to do a clean install of Movie Studio here:
www.moviestudiozen.com/doctor-zen-faq/570-clean-install-sony-vegas-windows-10
:idea: Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Peace :)
02 Oct 2021 15:54 #2

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  • Posts: 33
  • Thank you received: 4
Well, thanks but these answers appear to be related to users using Windows 10.
Sleep is the best meditation.
16 Nov 2021 05:52 #3

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