Movie Studio Zen Forum

I haven't used Movie Studio 12 in several years. I no longer have an internet connection at home (where my computer is). I recently wanted to use the program but got the error message below. Can anybody tell me what's wrong?

ERROR REVEAL:
Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 12.0 (Build 895)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Video\Movie Studio Platinum 12.0\MovieStudioPlatinum120.exe
   Fault Address:       0x0862CD89
   Fault Offset:        0x0862CD89

Fault Process Details
   Process Path:        C:\Program Files\Video\Movie Studio Platinum 12.0\MovieStudioPlatinum120.exe
   Process Version:     Version 12.0 (Build 895)
   Process Description: Movie Studio Platinum

An Unmanaged Exception could be anything.
There is not specific fault address in the error report, so I can't tell you what the cause would be.

Another Movie Studio Platinum 12 users who also is not connected to the internet, has been getting the same error message.

I re-installed Movie Studio Platinum 12 to check it on my own computer, and it is running perfectly OK.

Normally errors like this are caused by an unrelated program and/or a bad Windows update.

Try a program reset first:
www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings#a1

If a reset does not work, I recommend you try is a clean re-install of Movie Studio.
I have instructions on how to do a clean install of Movie Studio here:
www.moviestudiozen.com/doctor-zen-faq/570-clean-install-sony-vegas-windows-10

Well, thanks but these answers appear to be related to users using Windows 10.