Solved Codec issue with .mp4 videos from Blackmagic Design Studio's ATEM TV Studio

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I had something go wrong for me. I have been doing post production edits on our weekly church videos, in Movie Studio 14 Platinum, from files saved as MP4's, from a Blackmagic Design Studio's ATEM TV Studio. The OS (Windows 10) died on my laptop, at the same time a new update came in for the ATEM. Since that time, I haven't been able to open the MP4 files from the ATEM. I'm not sure if the Movie Studio 14 is missing a CODEC or if something changed in the ATEM software, but in anycase, I can no longer open the files on a machine that I never had previous issues with.

Any thoughts, or suggestions? I currently need to convert the file in VLC, which is an extra step, and a slow one at that, that I don't want to take.

Thanks!
25 Sep 2018 21:37 #1

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Hi BarefooterRob

Thank you for copying this into the forum :)

I have no direct experience with using Blackmagic Design Studio's ATEM TV Studio.
Codecs in Vegas Movie Studio don't suddenly go missing or change.

I think there are three possibilities here.

1. If you have just re-installed all your programs on a fresh install on Windows 1o, Vegas Movie Studio will have to re-activate some codec licenses.
You need to make sure your computer has an Internet Connection for the codec license activation to occur.
If it can't connect to the Internet, some video codecs will not activate and that means videos will not import and/or play on the timeline.

It might be worth re-installing Vegas?
If you did try this, uninstall Vegas first and then de-register the program in your Magix account.
Instructions on how to do this are here:
www.moviestudiozen.com/forum/movie-studio-platinum/2047-cannot-register-msp-15#10360
Then re-install a fresh copy of Vegas.

Make sure to install the final build version for Vegas Movie Studio 14 Platinum, which was build #148.
You can download that from here:
www.vegascreativesoftware.info/us/forum/vegas-movie-studio-14-update-build-127-build-148--108240/

After installing and activating, re-boot your computer.
Then to test one of your videos, make sure to use the pathway Project/Add Media

2. Because you had to re-install Windows 10, any video files that you had backed up, may have "Security tags" from the previous Windows 10 install attached to them.
Sometimes when this happens, it is impossible to import videos into Vegas, because Windows thinks that Vegas does not have the correct Security credentials.
Right-click a sample video that won't work in Vegas and go to Properties/Security.
If you see "gobbly gook random characters" listed as a User Name, this will be from the old Windows 10 install.
I recommend deleting these users from the Top Folder Level and then re-booting your computer.
I also recommend running Vegas "As the Administrator".
Start Vegas by right-clicking the start icon and selecting Run As Administrator
Now try importing a video.



3. I have zero knowledge on Blackmagic Design Studio's ATEM TV Studio.
An update may have changed something, but I wouldn't know how to find that out.
If the videos are using a propitiatory Blackmagic Codec, that will most likely never work in Vegas.

You can use MediaInfo to inspect each video and check the codec being used.
mediaarea.net/en/MediaInfo/Download

If you have never used MediaInfo before, you may need to configure it after installing.
Open program and make sure Explorer Extension is selected.



After doing this, you can right-click any file and check it's Meta Data - you will see MediaInfo on the right-click Menu in Windows.



You can also export a Text file that you can copy and paste into the forum here, so we can inspect it.
Go to File/Export in MediaInfo and set a new output folder location to save the text file.
Like this:

General
Unique ID : 221566913567355122071898349924616187989 (0xA6B03C400F708C5299455E650CBB3055)
Complete name : F:\Users\ArcAn\Videos_2\Movies, TV Shows & Internet Video\Movies\Mainstream Movies\Belle_et_Sébastien,_l'aventure_continue.mkv
Format : Matroska
Format version : Version 4
File size : 23.2 GiB
Duration : 1 h 36 min
Overall bit rate mode : Variable
Overall bit rate : 34.3 Mb/s
Movie name : Belle et Sébastien, l'aventure continue
Encoded date : UTC 2017-06-24 13:56:25
Writing application : mkvmerge v12.0.0 ('Trust / Lust') 64bit
Writing library : libebml v1.3.4 + libmatroska v1.4.5

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 4 frames
Format settings, GOP : M=3, N=24
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 36 min
Bit rate mode : Variable
Bit rate : 32.0 Mb/s
Maximum bit rate : 35.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 24.000 FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.643
Stream size : 21.7 GiB (93%)
Language : English
Default : No
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1 h 36 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 532 MiB (2%)
Title : Stereo
Language : French
Default : Yes
Forced : No

Audio #2
ID : 3
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1 h 36 min
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 1.02 GiB (4%)
Title : Surround 5.1
Language : French
Default : No
Forced : No

Text
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 1 h 36 min
Bit rate : 36 b/s
Count of elements : 1123
Stream size : 25.8 KiB (0%)
Language : English
Default : Yes
Forced : Yes
:idea: Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Peace :)
The following user(s) said Thank You: BarefooterRob
26 Sep 2018 00:00 #2
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Hi DoctorZen, thanks for the thoughts. I tried items 1 & 2, but I'm still getting the warning screen that is shown below, which is the same warning I was getting before the uninstall and reinstall.



The internet connection issue that you mentioned may have been a true situation, since I was at the family cabin back in August when the OS died on me. The cabin does have internet service, but it has a tendency to cut out from time to time. Today I did the uninstall and reinstall while at my office, which has rock solid service.

I will continue to move down the list of suggestions that you have provided, and I'll follow up with their success or not.

I thought that I would add a picture of the warning message, which may help in some way.

Thanks!
26 Sep 2018 03:03 #3
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Also, I am including the MediaInfo text file below. The video was just a 20 second long video that I shot, using the Blackmagic Design Studio's ATEM TV Studio. There are multiple versions of the ATEM, however we have the basic HD model, that's been out for a few years, not the newer 4k version. With our version there are no options available in the video output, as it is just saved to an MPEG-4 format.

As for the comment in your item #3, about the proprietary CODEC, I have never had an issue with opening and editing these files from the ATEM, in the 2 years or so that we've had the ATEM. In fact, one of our pastor's has MS 15, and he uses the ATEM to capture video, and is able to open and edit in MS. So I don't think that it would be a proprietary issue, but you never know.

General
Complete name : C:\Users\Rob\Videos\NBC\1 - SUNDAY SERVICES\9-23-18\test.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (iso4/avc1/isom)
File size : 21.1 MiB
Duration : 20 s 186 ms
Overall bit rate mode : Variable
Overall bit rate : 8 777 kb/s
Encoded date : UTC 2018-09-23 22:17:55
Tagged date : UTC 2018-09-23 22:17:55
Writing library : Apple QuickTime
TIM : 00:00:00:00
TSC : 30000
TSZ : 1001

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 2 frames
Format settings, GOP : M=3, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 20 s 186 ms
Duration_LastFrame : 199 ms
Bit rate mode : Variable
Bit rate : 8 574 kb/s
Maximum bit rate : 17.1 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.138
Stream size : 20.4 MiB (97%)
Language : English
Encoded date : UTC 2018-09-23 22:17:55
Tagged date : UTC 2018-09-23 22:17:55
Codec configuration box : avcC

Audio
ID : 2
Format : mp4a
Codec ID : mp4a
Duration : 20 s 186 ms
Source duration : 20 s 181 ms
Bit rate mode : Constant
Bit rate : 253 kb/s
Sampling rate : 48.0 kHz
Stream size : 624 KiB (3%)
Source stream size : 624 KiB (3%)
Language : English
Encoded date : UTC 2018-09-23 22:17:55
Tagged date : UTC 2018-09-23 22:17:55

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 20 s 186 ms
Time code of first frame : 00:00:00:00
Time code, striped : Yes
Language : English
Encoded date : UTC 2018-09-23 22:17:55
Tagged date : UTC 2018-09-23 22:17:55

File Attachment:

File Name: Testvideoi...9-25.txt
File Size:4 KB
26 Sep 2018 03:20 #4
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Hi Rob,

If you are interested and have a place you can upload your source file, so I can download it, I would ticker with it on my system. Which may or may not help.
Best Regards......George
26 Sep 2018 05:49 #5

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Your video should work in Vegas.
MediaInfo is reporting the writing library as Apple Quicktime.

I don't know if this will work, but make sure you have Apple Quicktime installed.
Try installing version 7.7.9 - if that doesn't install, use version 7.6 instead.
Download links in this FAQ:
www.moviestudiozen.com/doctor-zen-faq/525-install-older-version-apple-quicktime-movie-studio-vegas-pro
:idea: Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Peace :)
26 Sep 2018 11:36 #6

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