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Question Pan crop feature locks Movie Studio 16 Platinum

Pan crop feature locks Movie Studio 16 Platinum was created by Morrie

Posted 29 Jul 2022 13:33 #1
Hi I am using Movie Studio 16 Platinum and am very happy with it.
Recently I have found that when I Pan/Crop feature (which I use a lot) the program locks up and freezes. 
I have to End Task and restart the program. This means that I have lost unsaved editing.
How can this be solved
Last Edit:29 Jul 2022 15:05 by Morrie

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Replied by DoctorZen on topic Pan crop feature locks Movie Studio 16 Platinum

Posted 29 Jul 2022 15:19 #2
Hi Morrie

That's very strange indeed.
I have never heard of that happening to anyone before today.

The first thing to try is a full program reset.
This will restore all settings back to factory defaults and it will also delete the Temporary Files Cache (folder).
If you have been using Vegas Movie Studio for a long time and never emptied the cache, it could have become corrupted.
Please note that resetting will not delete any of your saved projects - you will also have to reconfigure any custom settings you may have added.

Reset instructions here:

If resetting the program does not fix the problem, you may have a problem with Windows OR the type of video you are editing with may be the cause.
If this problem is only happening in the same project, that would indicate the .vf Project File may have become corrupted.

After you do the reset, start a new test project.
Import one video and test Event Pan/Crop.
If it doesn't crash, the problem is fixed.
If you open a saved project and it crashes again, that will tell you the project file has become corrupted.

Let me know how you go.
I have other ideas I can share with you if needed!

ℹ️ Remember to turn everything off at least once a week, including your brain, then sit somewhere quiet and just chill out.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Last Edit:29 Jul 2022 15:20 by DoctorZen

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