Solved Movie Studio Platinum 13 not installing properly

I have been using 12 and decided to upgrade to studio 13 when I try in install the upgrade it says (studio 13 already installed if you want to reinstall remove studio 13) studio 13 is nowhere to be found on my system .
what do I do???

Hi

Firstly, I have just moved your post into the correct section on the forum - Sony Movie Studio Platinum.
When you buy the upgrade, it is a full working version of Movie Studio Platinum 13. It does not touch or change Movie Studio Platinum 12 at all.
Once you get it to install properly, you will have both versions on your computer and be able to use both.

The first thing I would do, is a full program reset of Movie Studio Platinum 12. This may clear any corrupted cookies in the Movie Studio Cache.
Do this:
Turn Movie Studio/Vegas Off.
Hold down CONTROL and SHIFT keys at the same time AND ALSO AT THE SAME TIME double click program icon to Boot program.
Window will pop up.
Select Delete Cache and Yes.
This will restore program to Factory Default Settings.

Now try and re-install Version 13.
However this time, install it as the Administrator.
Right-click the moviestudiope13.0.879_64-bit.exe program and select Run As Administrator.
See what happens.

If this fails also, the next thing I would do is un-install Movie Studio Platinum 12 first and then try installing Movie Studio Platinum 13.
Go to Windows Control Panel - Programs and Features
Sort it by Publisher and check very carefully for all Sony programs to make sure V13 is not already there - if it is, un-install V13 and V12.
Now try to install Movie Studio Platinum 13 again.
If it installs correctly, then you can re-install Version 12 if you like.

Let me know how you go.
If none of the above works, then I have another more advanced thing you can try. You will need to delete all Sony Windows Registry entries, because this is where the problem is hiding.
It is times like these, where a program like System Mechanic can help to clean file fragments.

Regards
Derek.

I just remembered something else that is very important !

If your older version was specifically Movie Studio Platinum 12 Suite and you have the New Blue Titler EX installed, you will have to un-install this plugin before you can do anything.
Installing the newer version of New Blue Titler EX for Movie Studio Suite 13, can cause a conflict.
Please read this FAQ article if this is your situation.
www.moviestudiozen.com/doctor-zen-faq/517-movie-studio-platinum-13-not-booting-up

If this does not apply to you, just ignore this message.

I never heard back from you after writing some quick and lengthy replies.
Did you sort your problem out ?
Which solution worked ?

Regards
Derek.

He Derek
Thanks for the info. the latest is my computer crashed and I had to get a total reboot done, then reinstall windows and my programs. after downloading 13 and system mechanic I have only been able to boot up 13 twice, most times I get a window that says the program has stopped working. windows is trying to find a solution, the it just shuts down

Which version of Windows are you using ?
What are the specifications for your computer ?
CPU Model ? RAM ? Graphics Card ?

If you did a clean install of Windows, have you let Windows Update install all updates ?

Do you have Apple Quicktime for Windows installed ? This is a prerequisite for Movie Studio to work properly.

Have you installed anything like K-Lite Codec Pack - this is a big no no, if you have.

Hi Derek Thanks for the reply.

My system
Windows 8 pro 64 bit
Motherboard Asus P8Z77-V
16 GB Ram
Nvidia GTX660TI 2GB
SSD for boot drive
1x 2TB hard drive
1x 500gb hard drive
Apple Quicktime 7.7.5

I just did a quick 30sec slide show and it has worked fine
Fingers crossed.
keep those tutorial's coming they really help

Trev

OK So it's working now.
If you have any further problems, you should go directly to the Vegas Movie Studio Forum at Sony Creative Software .
I am on Windows 7, so I am not familiar with any Windows 8 issues.
The first update for Movie Studio Platinum 13 was just released a few days ago, so make sure you have Build 932 installed.
You need to monitor your computer closely every time you install another program. More than likely, another program is caused a conflict with Movie Studio. When you re-install Windows, after installing all updates and drivers, you should install your Sony software first. Then slowly re-install the programs you actually need and use. As you install each program, keep checking Movie Studio. If it suddenly stops working, then you will know which program is causing a conflict. A good example of this is Go Pro Studio from Go Pro. It has caused a problem for many Windows 8 users. A fix has been released.