Movie Studio Zen Forum

Problem Description
Application Name: VEGAS Pro
Application Version: Version 14.0 (Build 271) 64-bit
Problem: Unmanaged Exception (0xc0000094)
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9f310939ec1eebf9\igdrcl64.dll
Fault Address: 0x00007FFA70E876A9
Fault Offset: 0x00000000000876A9

I have Sony Vegas Pro 14 Steam Version and i already restart my computer for many times but it won't work. Someone on forum said it was ASIO Problem, but i don't know how to follow up this problem. Someone help pls. Thanks

Hi namakuabian - Welcome to the MSZ Forum

Your problem is being caused by this:
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9f310939ec1eebf9\igdrcl64.dll

This is a faulty AMD Driver.

There are 2 things I recommend you try, to fix this problem.
1. Download and install the latest AMD Drivers for your AMD Graphics Card and/or AMD CPU.
You can get the latest AMD Drivers from here:
www.amd.com/en/support

2. If installing the latest AMD Drivers does not fix your problem, you need to remove the conflicting detached monitor drivers.
Another user on the official Vegas Forums had the exact same problem as yourself.
Scroll to the bottom of this forum post and find the reply made by LupineDream.
He has provided instructions on how to uninstall the conflicting drivers.
www.vegascreativesoftware.info/us/forum/resolved-vegas-pro-16-0-crash-on-startup--112950/

Let me know how you go and which solution worked for you !

Regards
Derek

Hey, Thanks for replying.

The first one is i am not using AMD for Graphics driver or Processor. So should i just jump to the second metode? (I already update my nvdia driver)

Yes. Follow second method.

It looks like what has happened, is your computer thinks there should be an AMD Graphics Card installed and can't find it.
If you read the first message in the forum thread I gave you a link for, that original user simply deleted the problem folder and that fixed the problem!
So you could try that first - it may be that simple!

If it doesn't work, it might be best to RESTORE the deleted folder, then try Method 2.

Another thing I recommend you try, is a full program reset of Vegas.
www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings#a1

Hi Bro!

Thanks for following up my problem, you are life saver. So, i just deleted the file of the problem (not the folder) and it really works.

Cool

Thanks for reporting back with the solution that worked !!!

UPDATE: SAME PROBLEM FOR VEGAS PRO 18

Thanks very much for even posting about this!  I ran into a similar problem with Vegas Pro 18, although it was calling the offending file igdrclneo64.dll

ERROR INFO BELOW

Extra Information
   File:                C:\Users\Robert Burton\AppData\Local\VEGAS Pro\18.0\fileio_x64.log 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 527)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\ki127593.inf_amd64_ed2c4fec65c395dc\igdrclneo64.dll
   Fault Address:       0x00007FFFDF4FEE5F
   Fault Offset:        0x000000000019EE5F

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 527)
   Process Description: VEGAS Pro
   Process Image Date:  2021-05-04 (Tue May 04) 00:45:44

I simply removed the offending file (not the containing folder \ki127593.inf_amd64_ed2c4fec65c395dc) and that did the trick.

THANKS AGAIN!