Solved Reinstall of MS 13 Platinum - will not save render
- pdsmediaservices
- Offline Topic Author
- Zen Level 2
- Posts: 24
- Thank you received: 1
Reinstall of MS 13 Platinum - will not save render was created by pdsmediaservices
Posted 03 Mar 2019 17:29 #1Mark
Please Log in or Create an account to join the conversation.
Replied by DoctorZen on topic Reinstall of MS 13 Platinum - will not save render
Posted 03 Mar 2019 21:57 #2Go to this page and enter your Serial Number.
www.magix.com/us/support/my-service-center/product-downloads/
This will download installer, which will give you access to the final build version ever released for Movie Studio Platinum 13.
Install this version.
Your temporary files cache may also be corrupted.
After installing the update, perform a full program reset, which will clean the temporary files cache.
Instructions here:
www.moviestudiozen.com/doctor-zen-faq/573-how-to-reset-sony-software-to-default-settings#a1
If you are still experiencing problems after this, please upload a screen shot that shows the window you are having a problem with.
Also, is the folder location you want to use on the actual PC or is it located on an External Hard Drive ?
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Please Log in or Create an account to join the conversation.
Replied by Robbie on topic Reinstall of MS 13 Platinum - will not save render
Posted 03 Mar 2019 21:59 #3Not sure what to suggest at the moment but maybe :
- try resetting the program - Double click on the desktop program icon while holding down the Ctrl + Shift keys, tick 'Delete all cached application data', then click on 'Yes'.
- if you are loading from a disk you may not be loading the final build for Version with all the bug fixes (Build 987). If you have an older build it might be worth downloading and installing the final build from here .
Cheers, Robbie.
Edit: Doc Zen types faster than me LOL
Please Log in or Create an account to join the conversation.
- pdsmediaservices
- Offline Topic Author
- Zen Level 2
- Posts: 24
- Thank you received: 1
Replied by pdsmediaservices on topic Reinstall of MS 13 Platinum - will not save render
Posted 12 Mar 2019 14:45 #4Mark
Please Log in or Create an account to join the conversation.
- pdsmediaservices
- Offline Topic Author
- Zen Level 2
- Posts: 24
- Thank you received: 1
Replied by pdsmediaservices on topic Reinstall of MS 13 Platinum - will not save render
Posted 12 Mar 2019 14:48 #5Please Log in or Create an account to join the conversation.
Replied by DoctorZen on topic Reinstall of MS 13 Platinum - will not save render
Posted 12 Mar 2019 15:05 #6Not sure exactly what you mean ?I assume that I should do the same process with all the other modules I received with the original purchase like DVD Architect? I was able to do all the downloads but the anti-robot software slowed the process down significantly.
I don't know what you mean by other modules I received with the original purchase like DVD Architect ?
What is anti-robot software ? Never heard of that before ?
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Please Log in or Create an account to join the conversation.
Replied by Robbie on topic Reinstall of MS 13 Platinum - will not save render
Posted 12 Mar 2019 16:35 #7Cheers, Robbie
Please Log in or Create an account to join the conversation.
- pdsmediaservices
- Offline Topic Author
- Zen Level 2
- Posts: 24
- Thank you received: 1
Replied by pdsmediaservices on topic Reinstall of MS 13 Platinum - will not save render
Posted 26 Mar 2019 14:59 #8Movie Studio 13.0 Platinum
DVD Architect Studio 5.0
ACID Music Studio 10.0
Sound Forge Audio Studio 10.0
These are the modules I'm asking about. Should I re-install these if I'm using any of them. Should I do uninstall/reinstall? What about AppData folders?
As far as anti-robot... on the page where you download the software from the link you gave, there is "I'm not a robot" software that makes you choose images. Significantly slows the process answering same questions over and over. Not your fault. It's a Google problem.
Mark
Please Log in or Create an account to join the conversation.
Replied by DoctorZen on topic Reinstall of MS 13 Platinum - will not save render
Posted 26 Mar 2019 17:09 #9If you are using the programs, reinstall them.
I understood later on what you meant about Robots.
Unplugging is the best way to find solutions to your problems. If you would like to share some love, post a customer testimonial or make a donation.
Please Log in or Create an account to join the conversation.
- pdsmediaservices
- Offline Topic Author
- Zen Level 2
- Posts: 24
- Thank you received: 1
Replied by pdsmediaservices on topic Reinstall of MS 13 Platinum - will not save render
Posted 27 Mar 2019 05:35 #10Please Log in or Create an account to join the conversation.
Forum Access
- Not Allowed: to create new topic.
- Not Allowed: to reply.
- Not Allowed: to edit your message.